Last Updated: July 25, 2026
Towing Services in Dallas respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit towingservicesindallas.com, contact us, request towing or roadside assistance, or otherwise interact with our business.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with our website and services.
Information You Provide Directly
We may collect information you voluntarily provide when you:
- Call, text, email, or contact us through the website
- Request towing or roadside assistance
- Ask for an estimate
- Schedule a service
- Submit a contact form
- Provide feedback or communicate with our team
This information may include:
- Your name
- Phone number
- Email address
- Pickup location
- Vehicle destination
- Current location
- Vehicle make, model, year, colour, or licence plate number
- Details about your vehicle’s condition
- Information about a breakdown, accident, lockout, flat tire, dead battery, or other roadside situation
- Preferred service time
- Payment and billing information
- Messages, photographs, or other information you choose to provide
Please do not send highly sensitive information through a general website contact form unless it is necessary to arrange your service.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, pixels, or similar technologies.
This information may include:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Approximate geographic area
- Referring website
- Pages viewed
- Links clicked
- Time spent on the website
- Date and time of your visit
- General website interaction data
This information helps us understand how visitors use the website, identify technical problems, and improve its performance.
Location Information
Towing and roadside assistance often require location information. We may collect a service address, roadside location, vehicle destination, or location information you provide by phone, text, form, or device.
We use this information to understand where assistance is needed, coordinate service, provide an estimate, and help dispatch the appropriate towing or roadside assistance provider.
We do not intentionally track your precise location continuously after the service-related purpose has ended.
Call and Text Information
When you call or text us, we may collect:
- Your phone number
- The date and time of the communication
- The length of a call
- Text message content
- Service details discussed during the communication
Calls may be recorded or monitored for quality assurance, training, documentation, dispute resolution, or safety purposes where permitted by law. When required, notice will be provided.
2. How We Use Your Information
We may use personal information to:
- Respond to questions and service requests
- Arrange towing or roadside assistance
- Confirm your location and destination
- Identify the appropriate service or equipment
- Provide estimates or service information
- Communicate service updates
- Process payments
- Maintain service and transaction records
- Provide customer support
- Respond to complaints or disputes
- Improve our website and services
- Measure website performance
- Prevent fraud, misuse, or security incidents
- Protect customers, drivers, service providers, vehicles, and the public
- Meet legal, insurance, tax, accounting, or regulatory obligations
- Enforce our website terms and business policies
We may also use information for other purposes disclosed when the information is collected.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, and measure marketing performance.
Cookies are small files stored on your browser or device. They may be placed by us or by third-party services used on the website.
Cookies may include:
Essential Cookies
These cookies support basic website functions, security, form submissions, and navigation.
Analytics Cookies
These cookies help us understand how visitors find and use the website, including which pages receive visits and whether technical errors occur.
Advertising and Call-Tracking Technologies
When used, these technologies may help us measure advertising performance, understand which marketing source led to a call or service request, and avoid showing irrelevant advertising.
You can adjust cookie controls through your browser settings. Blocking certain cookies may affect how parts of the website function.
Where required, we may also provide a cookie preference tool or honour recognised browser-based privacy preference signals.
4. Analytics and Advertising Services
We may use third-party tools such as Google Analytics, Google Ads, call-tracking platforms, map services, or similar technologies.
These providers may collect information through cookies, device identifiers, pixels, scripts, or related technologies. They may process information according to their own privacy policies.
Information collected may be used to:
- Measure website traffic
- Understand how visitors use the website
- Identify the general source of calls or enquiries
- Evaluate advertising performance
- Improve website content
- Detect technical or security problems
You may be able to manage advertising and analytics preferences through your browser, cookie settings, or the privacy controls offered by the relevant provider.
5. How We Disclose Information
We may disclose personal information only when reasonably necessary for business, service, safety, or legal purposes.
Towing and Roadside Service Providers
We may provide necessary details to towing operators, roadside assistance providers, dispatch personnel, drivers, contractors, or partner companies helping fulfil your service request.
Information shared may include your name, phone number, vehicle details, service location, destination, and the nature of the roadside problem.
Business Service Providers
We may use third-party providers to support:
- Website hosting
- Website forms
- Customer communications
- Call tracking
- Dispatch operations
- Payment processing
- Data storage
- Analytics
- Advertising
- Cybersecurity
- Accounting
- Legal or professional services
These providers may access information only as necessary to perform services on our behalf or as otherwise permitted by law.
Legal and Safety Reasons
We may disclose information when we reasonably believe it is necessary to:
- Comply with a law, subpoena, court order, or legal process
- Cooperate with law enforcement or emergency personnel
- Protect the rights or safety of customers, drivers, service providers, or others
- Investigate fraud, theft, misuse, threats, or security incidents
- Establish, exercise, or defend legal claims
- Address an accident, insurance matter, impound matter, or vehicle ownership dispute
Business Transfers
If our business or assets are sold, transferred, reorganised, financed, merged, or acquired, information may be disclosed as part of that transaction, subject to applicable law.
6. Sale and Targeted Advertising
We do not sell personal information for money in the ordinary meaning of the word “sell.”
However, some privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising, analytics, cookie, or tracking activities.
When applicable, you may request to opt out of the sale of personal data, targeted advertising, or certain profiling activities by contacting us through the method listed below.
Privacy request email: contact@towingservicesindallas.com
We will review requests and respond as required by applicable law.
7. Text Messages and Telephone Communications
If you provide a telephone number, we may use it to respond to your request, coordinate service, send arrival information, provide updates, discuss payment, or follow up about a service you requested.
Message and data rates may apply.
Providing a phone number does not automatically authorise unrelated promotional text messages. Where marketing consent is required, we will request it separately.
You may opt out of promotional text messages by replying STOP. You may reply HELP for assistance.
Service-related communications may still be sent when necessary to complete or document an active request.
We do not sell or rent mobile phone numbers to third parties for their own marketing purposes.
8. Payment Information
Payments may be processed by an independent payment processor.
We may receive limited transaction information, such as:
- Customer name
- Payment status
- Transaction date
- Amount charged
- Receipt or transaction number
- Limited payment-method details
We may not directly receive or store your complete debit or credit card number when payments are processed through a third-party payment service.
Payment providers handle information according to their own terms and privacy policies.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The type of information collected
- Whether a service was requested or completed
- Customer service needs
- Payment and transaction records
- Insurance or accident-related requirements
- Legal, tax, accounting, or regulatory obligations
- Fraud prevention
- Dispute resolution
- Security needs
When information is no longer reasonably needed, we may delete, anonymise, or securely dispose of it, subject to applicable law and operational requirements.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, storage system, internet transmission, email, or text message can be guaranteed to be completely secure.
Please avoid sending unnecessary confidential information through unsecured communication channels.
11. Your Privacy Rights
Depending on where you live and whether a particular privacy law applies to our business, you may have the right to:
- Confirm whether we process your personal data
- Access personal data we hold about you
- Correct inaccurate personal data
- Request deletion of personal data
- Obtain a portable copy of certain personal data
- Opt out of the sale of personal data
- Opt out of targeted advertising
- Opt out of certain profiling decisions
- Withdraw consent where processing is based on consent
- Appeal a decision concerning a privacy request
- Receive equal service without unlawful discrimination for exercising a privacy right
These rights are not absolute. Certain information may be exempt, and we may retain information when permitted or required by law.
12. How to Submit a Privacy Request
To submit a privacy request, contact us using one of the following methods:
Email: contact@towingservicesindallas.com
Mailing address:
Dallas, TX
Please include:
- Your name
- Your preferred contact method
- The nature of your request
- Enough information to help us identify relevant records
We may need to verify your identity before completing a request. Verification helps prevent unauthorised access to or deletion of personal information.
You may use an authorised agent to submit a request where permitted by law. We may ask for evidence that the agent is authorised to act for you.
13. Appeals
If we deny a privacy request, you may appeal our decision by emailing:
contact@towingservicesindallas.com
Please write “Privacy Request Appeal” in the subject line and explain why you believe the decision should be reconsidered.
We will review the appeal and respond within the period required by applicable law.
14. Children’s Privacy
Our website and services are intended for adults seeking towing, transportation, or roadside assistance.
We do not knowingly collect personal information online from children under 13.
If you believe a child has provided personal information to us without appropriate consent, contact us so we can review and, where appropriate, delete it.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, maps, payment platforms, social media pages, or other external services.
We do not control the privacy, content, security, or data-handling practices of those third parties. Visiting an external website is subject to that provider’s own terms and privacy policy.
A link to another website does not necessarily mean we endorse or control that website.
16. Social Media
If you interact with us through a social media platform, the platform may collect and process information according to its own privacy policy.
Information you post publicly may be visible to other users. Avoid posting vehicle ownership documents, payment details, precise personal information, or other sensitive data in public comments.
17. Do Not Track and Privacy Preference Signals
Some browsers offer a “Do Not Track” setting. Because there is not one universally applied standard for responding to these signals, our website may not respond to every Do Not Track request.
Where applicable law requires us to recognise a valid universal opt-out mechanism or browser-based privacy preference signal, we will process that signal as required.
18. Visitors From Outside the United States
Our website and services are primarily intended for customers in Dallas, Texas, and surrounding service areas.
If you visit the website from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.
19. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website tools, business practices, or legal obligations change.
The revised version will be posted on this page with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
For questions about this Privacy Policy or our information practices, contact:
Towing Services in Dallas
Website: towingservicesindallas.com
Email: contact@towingservicesindallas.com
Mailing address: Dallas, TX